Medical Receptionist/Medical Assistant

Full Job Description

Forum Health is a nationwide network of medical providers specializing in functional medicine. We take pride in helping our patients reach their full wellness potential using precision functional and integrative treatments. We're a forward-thinking medical practice that believes in treating our patients like VIPs and our team members like rock stars. If you're a multi-talented individual with a knack for customer service, a heart for patient care, and a personality that lights up a room, keep reading!

Job Description

The full-time Medical Receptionist/Medical Assistant will provide customer service to our patients and administrative support to our medical team. This is a fast-paced Medical Office with a high volume of calls and patients. Current office hours are Monday-Thursday 8:30am-5:00pm. Closed Fridays and weekends.This position serves as the company’s first impression to all of our patients and visitors, so we expect the person in this role to both dress and act professionally at all times. This is a cross-trained hybrid role with full administrative duties and some clinical duties. This role requires flexibility in day-to-day tasks and the initiative to fill in where needed.

What You’ll Do:

• Front Desk Superhero: Be the face of our practice, greeting patients with a smile that says, “You’re in great hands!”
• Sales Savvy: Use your charm and knowledge to introduce patients to our services and products, driving revenue while ensuring patient satisfaction.
• Medical Assistant Whiz: Assist our medical team with clinical tasks, from taking vitals to prepping for procedures – all while maintaining a professional, compassionate demeanor.
• Customer Service Maestro: Handle phone calls, schedule appointments, and manage patient records with the finesse of a seasoned virtuoso.
• Office Dynamo: Keep our front office running like a well-oiled machine, from managing inventory to ensuring a pristine waiting area.

Education/Experience

• High School Diploma/GED
• Excellent customer service skills
• EMR Experience
• Excellent phone etiquette
• Detail oriented.
• Ability to Multitask
• Team Player
• Excellent communication skills both verbal and written.
• Comfortable with being cross trained in daily office and administrative duties, plus clinical duties.
• Integrative medicine experience and/or Medical Spa a HUGE plus
• Phlebotomy experience a plus, training available if needed.

Duties and responsibilities include the following. Other duties may be assigned.

Administrative Duties:

• Greet Patients
• Answer incoming calls, faxes, and emails.
• Taking detailed messages for the medical staff
• Provide each patient with excellent, personalized service.
• Scheduling appointments
• Invoicing and inventory control
• Accounts Receivable
• Order fulfillment and shipping.
• Patient documentation

Clinical Duties:

• Assist with clinical procedures
• Basic patient vitals i.e., blood pressure, weight, height
• Take patient medical history.
• Draw blood, and process specimen - if needed
• Patient Injections
• Instructing patients about medications and treatment plans
• Authorizing medication refills to pharmacies and in-clinic

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Employee discounts program

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Morning shift
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Clarkston, MI 48346 (Required)

Ability to Relocate:

• Clarkston, MI 48346: Relocate before starting work (Required)

Work Location: In person