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Clarkston Chamber Clarkston Volunteer Clearing House

Technical Support Specialist

Posted: 06/01/2021

Tech Support Specialist
Full Time - Salary (Exempt)
Direct Hire
 
Revised: April 2021
 
General Purpose: Provide technical support and provide excellent customer service while maintaining technical accounts hosted on our server infrastructure
 
Supervision and Direction Received: Under the direction of the Operations Director.
 
Supervision and Direction Exercised: This position has no supervisory duties.
 
Machines and Equipment Used: PC, Microsoft Office, Windows, Online intranet, Internet Browser, Microsoft Outlook, Email, Multi-line telephone, voicemail, Photocopier/scanner/printer. Local travel via use of personal vehicle.
 
Typical Duties:
 

  • Check Email daily
  • Answer Customer phone calls
  • Process payments from Customers
  • Maintain recurring billing database of customer payments
  • Maintenance support procedures
  • Maintain email system
  • Maintain Web and Database Servers as directed
  • Maintain DNS system as directed
  • Managing Domain Name Renewal System as directed
  • Process, transmit, and check website updates
  • Manage assigned projects and keep clients updated on status
  • Set up new customers on DNS, Web Servers, Database Servers, Analytics, and on the billing system
  • Set up and manage SSL certificates
  • Perform periodic server tasks including monitoring disk space and auto-run procedures
  • Migrate clients from one server to another
  • Work with clients on email settings
  • Website tech support issues
 
Working Environment: Office, on-site client location, or home as stipulated by the Operations Director.
 
Requirements: High school diploma or equivalent.  Must possess excellent communication and customer service skills.  Must be able to assist customers setup on multiple devices over the phone and via remote support tool.  Must be able to prioritize and manage a large number of diverse tasks.  High level of organizational skills. High degree of Accountability and Accuracy. Proficiency in Word, Excel, and Microsoft Outlook.
 
Salary Range: $35K to $45K annually depending on previous experience
 
Email Cover Letter and Resume to sjh@igdsolutions.com to apply for this position.
 
Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as needed by the organization