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IT Field Service Technician - Level 2-3

Michigan-based IT & Telecom organization has an opening for a Level 2-3, Full Time IT Field Technician / Tech Center Specialist. We are looking for talented technicians who can provide great technical support, someone who is energetic, projects a positive and professional image, has a strong sense of urgency and detailed oriented to work in fast paced rapidly growing business.
 
Full Job Description
Level 2-3, IT Field Technician/Tech Center Specialist
Position Highlights -- Level 2-3, Full Time IT Field Technician/Tech Center Specialist:

  • Location: Southeast, Michigan
  • Schedule: Salary Weekday
  • Compensation: Starting $41,000, Opportunity to Advance and Bonus
EXPERIENCE IN ANY OF THE FOLLOWING IS A PLUS:
  • Training Others
  • Firewalls and Routers (Sophos a plus)
  • Geek Squad or Similar
  • VoIP Systems
Job Type: Full-time
Pay: $41,000.00 - $52,000.00 per year (Level 2 -3)
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan Simple-IRA company match
Schedule:
  • Monday to Friday
  • 8am – 6pm
  • Rotational Remote Weekend Support
Work Remotely:
  • No
 
Requirements:
  • Must have a valid driver's license.
  • Must have/own transportation.
  • Must successfully pass a background security check.
  • Must be able to frequently remain in a stationary/sitting position.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Frequently moves/lifts computer equipment weighing up to 50 pounds.
  • Able to manipulate small hand tools.
  • Strong written and verbal communication skills
  • Must be detail oriented and self-motivating.
  • Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Must be able to work as part of a team.
  • Ability to participate and contribute during crisis times, assist team members/leads, as needed.
  • Demonstrate ownership and responsibility in all assignments.
  • Build and nurture positive working relationship with customers with the intention to exceed their Expectations.
  • Travel as needed, possibly daily to sites in and around Detroit Metro and surrounding areas and occasionally Grand Rapids and Tri-City areas.
Responsibilities:
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
  • Provide support for all hardware, software, network related issues, and peripherals (wireless access points, switches, firewalls, Camera/DVR, VoIP telephones, printers, door access/control systems)
  • Clients: Install/Troubleshooting Windows 10, Windows7, Windows XP, IOS
  • Servers: Install/Troubleshooting Windows 2003, Windows 2008, Windows 2013
  • Firewall/Router support and maintenance
  • Working with the Microsoft Office 365/Office Suite, Teams, Azure AD InTune, Dropbox, Quickbooks, Qlik Sense, Adobe Products, Active Directory, and a variety of other applications.
  • Removal of viruses/malware
  • Software upgrades and installation
  • PC Imaging and configuration
  • Helping end users understand software.
  • Enter all calls into Help Desk ticketing system, and update tickets accordingly in a timely fashion.
  • Strictly adhere to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service.
  • Apply skills described above to resolve clients’ issues.
  • Basic knowledge to support Mac and iOS devices.
 
 
 
 
Experience:
  • Windows: 4 year (Preferred)
  • Active Directory: 2 year (Preferred)
  • Microsoft Server: 2 year (Preferred)
  • Structured Wiring: 1 year (Preferred)
  • Server/PC Hardware: 4 year (Preferred)
  • Field Technical Support: 2 year (Preferred)
  • Office suite; Word, Excel, & Outlook
  • Microsoft Teams
  • Outlook & Office 365 email configuration,
  • In-depth knowledge of Windows OS
  • PC imaging and configuration
  • TCP/IP, Routers, WAPs, Wireless, and other networking devices
  • Spyware / adware removal tools / antivirus programs
  • Savvy with search engine techniques
  • Tech must be comfortable with all facets of PC, laptop hardware, setup and maintenance, including installation and configuration of hard drives, NIC's, printers, and other PC accessories.
  • Experience with Mac is preferred, but not required.
  • Support VoIP, PBX networks and PSTN interfaces (not essential but a plus)
Technical/License/Certification qualifications (not required, but a plus):
  • High school degree or GED (required)
  • Associate or equivalent Technical Experience (required)
  • CompTIA A+, MCSE, MCP, CCNA, (Preferred)
  • Bachelor’s degree in a technical discipline (Preferred)
  • Experience with Help Desk Ticketing applications (ConnectWise a plus)