IT Field Service Technician - Level 1

Michigan-based IT & Telecom organization has an opening for a Level 1, Full Time IT Field Technician / Tech Center Specialist. We are looking for talented technicians who can provide great technical support, someone who is energetic, projects a positive and professional image, has a strong sense of urgency and detailed oriented to work in fast paced rapidly growing business.
 
Full Job Description
Level 1, IT Field Technician/Tech Center Specialist
Position Highlights -- Level 1, Full Time IT Field Technician/Tech Center Specialist:

• Location: Southeast, Michigan
• Schedule: Salary Weekday
• Compensation: Starting $34,000, Opportunity to Advance and Bonus

• Geek Squad or Similar
• VoIP Systems

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan Simple-IRA company match

• Monday to Friday
• 8am – 6pm
• Rotational Remote Weekend Support

• High school degree or GED (required)
• Associate or equivalent Technical Experience (Preferred)
• Experience with Help Desk Ticketing applications (ConnectWise a plus)

• Must have a valid driver's license.
• Must have/own transportation.
• Must successfully pass a background security check.
• Must be able to frequently remain in a stationary/sitting position.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently moves/lifts computer equipment weighing up to 50 pounds.
• Able to manipulate small hand tools.
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating.
• Must be able to work as part of a team.
• Travel as needed, possibly daily to sites in and around Detroit Metro and surrounding areas and occasionally Grand Rapids and Tri-City areas.

• Provide support for all hardware, software, network related issues, and peripherals (wireless access points, switches, firewalls, Camera/DVR, VoIP telephones, printers, door access/control systems)
• Clients: Install/Troubleshooting Windows 10, Windows7, Windows XP, IOS
• Working with the Microsoft Office 365/Office Suite, Teams, Dropbox, Quickbooks, Adobe Products, and a variety of other applications.
• Removal of viruses/malware
• Software upgrades and installation
• PC Imaging and configuration
• Helping end users understand software.
• Enter all calls into Help Desk ticketing system, and update tickets accordingly in a timely fashion.
• Strictly adhere to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service.
• Apply skills described above to resolve clients’ issues.
• Basic knowledge to support Mac and iOS devices.

• Windows: 2 year (Preferred)
• Structured Wiring: 1 year (Preferred)
• Server/PC Hardware: 2 year (Preferred)
• Field Technical Support: 1 year (Preferred)
• Office suite; Word, Excel, & Outlook
• Microsoft Teams
• Outlook & Office 365 email configuration,
• ‪PC imaging and configuration
• TCP/IP, Routers, WAPs, Wireless, and other networking devices
• Spyware / adware removal tools / antivirus programs
• Savvy with search engine techniques
• ‪Tech must be comfortable with all facets of PC, laptop hardware, setup and maintenance, including installation and configuration of hard drives, NIC's, printers, and other PC accessories.
• Experience with Mac is preferred, but not required.
• Support VoIP, PBX networks and PSTN interfaces (not essential but a plus)