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Bilingual Credit Specialist

At Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then - and now - was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small- to medium-sized applications - and back it up with outrageous customer service.



Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you:



Real solutions that aren't delayed by red tape or inaction

A partnership based on a genuine understanding of your business and your goals

The tools and resources to help you succeed and thrive  

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
 

At Chase Plastics, we’re real people providing real solutions. As one of the Top 10 plastics distributors in the U.S., we strive every day to provide outrageous customer service to our valued customers throughout the U.S., Canada and Mexico. Our customers are shaping the world by making life-changing - and in many cases, life-saving - products in the medical, automotive, aerospace and industrial markets (among many others). We help them take their products from resin to reality by providing more than 18,000 specialty, engineering and commodity thermoplastics from some of the world’s leading suppliers and getting the right product(s) to them, when and where they need it.

 

PRIMARY PURPOSE OF POSITION

 

Devote full time to the business and affairs of Chase Plastic Services, Inc., and use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Perform credit and other accounting functions for Chase Plastic Services, Inc. Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Work with assigned customers in both Mexico and US on a daily basis who are on credit hold
  • Conduct weekly collection calls in Spanish or English that are identified on your 60+ and 45+ reports.
  • Perform follow up tasks to ensure promised payments were received
  • Keep all notes on customer status current in computer system.
  • Negotiate a mutually beneficial solution to release orders from credit hold.
  • Maintain credit status on assigned accounts
  • Review and identify inactive accounts, ensure applicable sales person is notified of accounts new inactive terms.
  • Review credit/debit memo and Rebill request for accuracy/duplication then generate and forward to customers.
  • Compile new customer packets by securing credit applications and credit reports on all new accounts and assign limits and terms within policy guidelines.
  • Send correspondence in Spanish or English to customer and sales manager regarding approval/denial of open terms and credit limits.
  • Identify and review potential bad debt write-offs and report findings to the Credit Manager
  • Comply with all commercial and applicable consumer debt collection laws.
  • Maintain confidential files including customer credit cards for payments
  • Provide support to Customer Service and Sales regarding current accounts
  • Provide Proof of Delivery and invoice requests at the customer’s request in order to secure payments
  • Notify Credit Analyst of accounts that have aged past 70 days.
  • Provide backup to others in the credit department as needed, cash receipt input, deposits, and bank runs.
  • Respond to external credit inquiries
  • Ensure adequate coverage in department during lunch and breaks
  • Predictable and dependable attendance is required
 

QUALIFICATIONS

To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

KNOWLEDGE / TRAINING / SKILL and/or ABILITY

 

Associate’s degree, majoring in Business or Accounting is preferred. A minimum of two (2) years work experience in collections and/or accounts receivable is required. Strong attention to detail, problem solving and resolution skills, as well as strong organizational skills are essential. Excellent interpersonal and communication skills, positive attitude, the ability to work effectively in a team environment and strong customer orientation skills are essential. Must be proficient in MS Office (Word, Excel, Access and Outlook). Prophet 21 experience preferred.

 

PHYSICAL REQUIREMENTS

 

Individuals may need to sit or stand as needed. May require walking periodically throughout the day; or reaching above shoulder height, below the waist or lifting up to 25 pounds as required to file documents or store materials and/or office supplies throughout the work day. Proper lifting techniques required. For the most part, working conditions will be in ambient room temperatures, and lighting and traditional office equipment provided as found in a typical office environment.

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

 

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Full - time position in Clarkston